We stand behind the quality of our products and want you to be confident in your Helping Hand Hammocks purchase.

Sizing Exchanges

If you need a different size, you may request an exchange within 7 days after delivery. Items returned for a sizing exchange must be clean, undamaged, and in usable condition.

Items showing signs of excessive use, animal damage, alterations, or other damage will not be eligible for exchange. Customers are responsible for return shipping costs for sizing exchanges unless Helping Hand Hammocks sent the incorrect product.

Defects or product breakage

If your Helping Hand Hammock breaks or experiences a manufacturing defect within 30 days of purchase while being used as intended, please contact us.

We will request your order information, photographs of the product, and information about how the product was being used when the issue occurred. Products determined to have a qualifying manufacturing defect will be replaced with a new product.

What Is Not Covered

Damage unrelated to the product's construction or quality.

Our replacement policy does not cover damage resulting from chewing, biting, alterations, excessive force, ordinary wear and tear, failure to inspect the product before use, or any other improper use.

Replacement eligibility will be determined by the product's condition and the circumstances of its use.

Starting an Exchange or Replacement Request

Please contact us before returning a product. Include your name, order information, reason for the return or replacement request, and photographs.

Products returned without prior authorization will not be eligible for an exchange or replacement.