Terms & Conditions

Last Updated: August 11, 2026

Welcome to Helping Hand Hammocks. By accessing our website, purchasing our products, or using our services, you agree to these Terms & Conditions.

Please review these terms before using our website or purchasing a product.

Products & Product Information

We make reasonable efforts to accurately describe and display our products. Because products may be handmade or manufactured in batches, minor variations in appearance, material, construction, or other characteristics may occur.

We reserve the right to modify, discontinue, or update products and product information at any time.

Orders & Payment

All prices are listed in U.S. dollars unless otherwise stated.

We reserve the right to refuse or cancel an order when reasonably necessary, including in cases involving pricing or product information errors, suspected fraud, product availability, or other circumstances that prevent us from fulfilling an order.

If payment has already been collected for an order that we cancel, the applicable amount will be refunded.

Shipping

Shipping and delivery estimates are provided as a convenience and are not guaranteed.

Please review our Shipping & Delivery Policy for additional information regarding processing, shipping, delivery, damaged shipments, and incorrect addresses.

Returns, Exchanges & Product Issues

Returns, sizing exchanges, manufacturing defects, and qualifying product replacements are governed by our Returns & Exchanges Policy.

Customers should review that policy before purchasing.

Animal Handling & Product Safety

Helping Hand Hammocks products are designed to provide assistance and support during appropriate animal-handling situations.

Working with horses, livestock, dogs, and other animals involves inherent risks. Animals can behave unpredictably, and no animal-handling product can eliminate the possibility of injury.

Customers are responsible for determining whether a product is appropriate for their animal, circumstances, and intended use.

All products should be inspected before each use. Products showing damage, excessive wear, fraying, weakened stitching, damaged handles, or other conditions that could affect their integrity should not be used.

Never leave an animal unattended while using a Helping Hand Hammocks product.

Please review our Product Use & Safety information before using any Helping Hand Hammocks product.

Veterinary & Professional Care

Helping Hand Hammocks products are animal-handling and support aids. They are not veterinary devices and are not intended to diagnose, treat, cure, or prevent any medical condition.

Our products and information are not substitutes for veterinary care, professional animal-handling assistance, or appropriate safety equipment.

When an animal is injured, ill, distressed, or otherwise requires professional assistance, contact an appropriate veterinarian or qualified animal professional.

Proper Use

Customers are responsible for using Helping Hand Hammocks products appropriately and according to their intended purpose.

Damage resulting from chewing, biting, kicking, pawing, dragging, modification, improper storage, misuse, excessive force, or use outside the product's intended purpose may not qualify for replacement.

Assumption of Risk

By purchasing and using our products, you acknowledge that handling animals involves inherent and unpredictable risks.

To the extent permitted by applicable law, Helping Hand Hammocks is not responsible for injuries, losses, or damages resulting from misuse of a product, failure to follow safety recommendations, continued use of a damaged product, or risks inherent in handling animals that are outside of our reasonable control.

Nothing in these Terms is intended to exclude or limit liability where doing so would be prohibited by applicable law.

Intellectual Property

Unless otherwise stated, the Helping Hand Hammocks name, product names, photographs, graphics, written content, product descriptions, designs, logos, and other original website content are owned by or licensed to Helping Hand Hammocks.

Content from this website may not be copied, reproduced, distributed, or used for commercial purposes without permission.

Website Use

You agree not to misuse our website, interfere with its operation, attempt to gain unauthorized access to website systems, use the website for fraudulent purposes, or violate applicable laws while using our website.

Third-Party Services

Our website may rely on third-party providers for services such as website hosting, payments, shipping, analytics, or other functionality.

Those services may be governed by separate terms and privacy policies.

Limitation of Liability

To the extent permitted by applicable law, Helping Hand Hammocks will not be liable for indirect, incidental, special, or consequential damages arising from the use or inability to use our website or products.

Nothing in these Terms limits rights or remedies that cannot legally be limited or waived.

Changes to These Terms

We may update these Terms & Conditions periodically. Changes will be posted on this page with an updated "Last Updated" date.

Continued use of our website following an update constitutes acceptance of the revised Terms to the extent permitted by applicable law.

Contact Us

Questions regarding these Terms & Conditions may be submitted using the contact information provided on our website.