Shipping & Delivery

We appreciate your business and work hard to deliver your Helping Hand Hammocks products as quickly as possible.

Order Processing

Orders are typically processed and shipped within 3–5 business days after your order is placed. Processing times may be longer during holidays, sales, product launches, or periods of high order volume.

Once your order has shipped, you will receive shipping confirmation and tracking information when available.

Delivery Times

Delivery times vary depending on the shipping method, carrier, and destination. Estimated delivery dates provided at checkout or by the shipping carrier are estimates and are not guaranteed.

Helping Hand Hammocks is not responsible for carrier delays, weather-related delays, or other circumstances outside of our control once an order has been transferred to the shipping carrier.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us as soon as possible if you notice an error in your shipping information.

Once an order has shipped, we cannot guarantee that an address can be changed or redirected. Additional shipping costs resulting from an incorrect or incomplete address may be the customer's responsibility.

Lost, Missing, or Damaged Packages

If your order arrives damaged, please contact us as soon as possible and provide photos of the packaging and product so we can help determine the appropriate next steps.

If tracking shows your package as delivered but you cannot locate it, please check around your property, with household members or neighbors, and contact the shipping carrier. If you still cannot locate your package, contact us, and we will do our best to assist you.

Questions?

If you have questions about your order or shipping, please contact us through the contact information provided on our website.